Refund Policy

A legal disclaimer

Effective Date: [Insert Date Here]

At JLW Ministry, all purchases are considered final once a confirmation code has been sent to the email address provided at checkout.

No Refunds

Due to the nature of our fulfillment process, we do not offer refunds under any circumstance once the confirmation code has been issued. All products sold through this ministry are custom-printed materials fulfilled by a third-party vendor (e.g., VistaPrint), and are shipped directly to the customer. Once an order is confirmed and sent to production, it cannot be canceled, changed, or refunded.

Third-Party Fulfillment

All items are printed and shipped by third-party vendors. JLW Ministry does not control printing quality, shipping speed, or packaging. However, we will make a good-faith effort to assist you in resolving any order issues (such as misprints, damage during shipping, or missing deliveries) by reaching out to the vendor on your behalf.

We do not guarantee any specific resolution or outcome, as final decisions rest with the fulfillment provider.

Reporting an Issue

If you experience a problem with your order, please contact us within 5 business days of delivery at:

📧 Email: [Insert your contact email]
🕐 Business Hours: [Optional — e.g., Mon–Fri, 9 AM–5 PM CST]

Be sure to include:

Your order confirmation number
A description of the issue
Clear photos (if applicable)

Shipping Limitations

At this time, we only accept orders shipped within the United States.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.